Frequently Asked Questions

Q.

Do I have to register to do a workshop?

A.

Yes, if you do not register and activate your registration you will not be able to take any of our FREE workshops. You can use your personal email address or work email address. All of the information that is asked will NOT be given to any third party.
   

Q.

I have registered but can't login

A.

This usually occurs when a user has not verified their e-mail address through the link that is sent to them. Check you inbox for the link and verify your address. Remember to check your junkmail if you have not added us to your safe list. If you are still having problems, please feel free to use our contact us page and we will be happy to assist.
   

Q.

How do I print my certificate?

A.

When you do the feedback questions at the end of the workshop you are prompted to ‘click here for your certificate’. Once you have pulled up the certificate that you would like to print, right click on the certificate and press print. (NB using the print command on the computer won't print the certificate properly).
   

Q.

Is it possible to print off the workshops module or page?

A.

You can print a PAGE, a MODULE or the entire WORKSHOP. When you are in the workshop, scroll to the bottom and you will notice these options at the bottom right in the workshop.
   

Q.

How can I get support if I have a question?

A.

If you haven't been able to find the answer to your question here, use the ‘Contact us’ tab at the bottom right of all workshops.
   

Q.

How long is each workshop available for me to do?

A.

Workshops are normally available for their promotional period (the period the prize is on offer) which is normally 8 weeks. Workshops normally take between 20 and 30 minutes to complete and if you need to exit midway through the system will return you to the point you left, so you don’t have to start again. Once the promotional period is over (ie the prize is no longer valid) the workshop will sit in Your Workshops Library for 12 months so you can complete it at a time that suits you.
   

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